Support Teams need to capture and efficiently organize support requests. BusinessTime streamlines the intake process and enables timely and effective customer interactions.
Customer Web Portal
The web portal allows customers to log support requests, track progress and transmit all associated documentation and information related to the request.
Support Board
BusinessTime’s Support Board tracks all requests from intake to completion. Communication is simplified through automated e-mail templates and request statuses are easily updated.
Reporting
Dashboard reporting provides insight into request types, resolution time and staff workload.
