Support Team FAQs

A1: Requests can be reviewed via the online Support Portal.  From the left side navigation menu, users will click on Requests.  Users can select Pending Requests, Open Requests, Resolved Requests and All Requests.  Additionally, users have the ability to filter by a date range.

A2: Users with the Admin role can access the Support Board from the desktop application to review and assign requests.  Requests will show as Pending until they are assigned.

A3: Yes, BusinessTime has auto-generated emails that are sent to requestors when a request has been assigned and completed.

A4: Access the Support Board from the desktop application and navigate to Pending Requests in the left panel. Locate request for assignment and click on the yellow folder.  Next, select one of the following options: 1) Create a Task, 2) Create a Requirement, 3) Move to Task, 4) Move to Requirement.  If creating a task or requirement, a window will be available to enter information. If moving to a task or requirement, select desired task or requirement.