Delivery Team FAQs

A1: The My Workspace module provides a view of all tasks assigned to the logged in user.  Tasks can be viewed by Status and Project.  Additionally, users have the ability to mark favorite tasks.

A2: Work packets are the most granular level of a task and are used to define resource specific actions.  Each task can have multiple work packets.  Work packets track specific actions required to fulfill requirements and can have individual estimated hours.

A3: Access the assigned task via the My Workspace module or by accessing the Project and clicking on the Task tab.  Once you have located your task, access Work Packets.  Each work packet has estimated and billed hour data points.  If estimated hours were entered, you can see estimated hours against billed (actual) hours.  If no estimates were entered, users will only see billed hours.

A4: Documentation can be stored throughout the project.  There are multiples options for storing documents within a project:

• Project Details – Project Documents tab is used to store documentation such as Contracts, Statements of Work and Change Orders
• Milestones – documents can be stored on each milestone such as status reports and email correspondence
• Requirements – each requirement can have associated documents such as related email correspondence, screenshots and mock-ups
• Tasks – each task can have associated documents such as related email correspondence, screenshots and mock-ups

A5: There are multiple options for time entry depending on where you work most in BusinessTime.  Users can enter time through the following modules:

• Period Timekeeping – enter time using a weekly timesheet view
• Projects – enter time from the Tasks, Work Packets and Time Entries tabs within a project
• My Workspace – enter time from your own queue of Tasks and Work Packets
• Portal – enter time from the web-based Portal